![]() Beach chairs are great, umbrellas need some work, as they look like they have seen better days, but again they work and do their purpose but not the level you would expect of a secrets. Also, water shoes are nice while there is mostly sand on the bottom once you get so far out there is some sea weed that’s alive on the ocean floor, and I think water shoes make that a better experience. Also, bring a snorkel mask like 20 buck on Amazon as the fish and sea life are beautiful. As far as the beach area it was beautiful, bring a small blow up travel raft like with the blow up side bolsters with the mesh part, this was great to float on in the calm waters of the bay that the hotel is on. I see others doing that and it was smart. I would also recommend bringing a cup or mug that you can use for them to make you a drink that then would eliminate the small drink issue. My thing is don’t advertise something you won’t be offering that’s all, because the issue that comes to be is you expect it and then are found to be saddened it’s not offered. The pool bar was nice but, swim up bar often closed so you have to get out and go to other adjacent bar to get a drink, not a major issue as drinks we good, but small. So this is also an inconvenience, as you have to dry off and get dressed to go have lunch in the Buffett, and sometimes it’s nice to be able to have a quick snack by the pool without having to dry off, put on shirt and shoes etc to go to the Buffett, plus often times I’m not looking for a big sit down meal mid day just a snack so this was a bummer. Also, the pool Resturant or beach grille was open one day of the 8 days we were there. Also, the drink service by the pool is lacking with one person bringing drinks, if she’s on duty as some days she was off. But some music or background noice would have been nice. At the pool too there was no music or really much entertainment, and while the entertainment staff was very nice the hotel is so limited on guests I’m really not sure how they would have enough people to really offer any entertainment or group activities like pool volleyball and the like. So while the pool was nice, again needs work. The hot tub also out of service we were told there was some sort of earthquake that left a crack in the hot tub making it unusable, so this was a bit upsetting as it had beach views and we were kind of looking forward to using it. As far as the pool and hot tub, it was nice however in need of some repair, there was a pump running that they used to filter the water as the infinity design was out of service, the water was not going over the side to be filtered like with other infinity pools I’ve used. But know it will be clean and comfortable. So don’t go expecting a deluxe or luxury room. However, I would say it was really not anything great compared to other secrets properties, I would say more similar to a holiday inn express or best western quality. So while there was some bad there was also many good aspects of the room. ![]() However, the bed was comfortable and minibar was stocked daily and housekeeping staff did do a nice job, and the a/c worked well. While we did not need a handicap room, this was a bit upsetting as we had to put towels down on the shower as it was zero entry and the water would run out of the shower, also there was a bunch of additional handles and grab bars that really were not needed. We had requested a high floor, but the best they could offer was a second floor room, and it was handicap accessible. First off the room view was, not the greatest, was blocked by a tree and over looked the mountains. I feel that the property probably never recovered or had an appropriate investment for renovations after the hurricane that made land fall there several years ago. However, we were sad to realize this was nothing like any other secrets resort we have visited, as the property is truly in need of a complete overhaul. ![]() So we decided to book a week at this resort in St Martin. This hotel was so beautiful online, and having stayed at many other secrets properties both in Mexico, Jamaica and the Dominican Republic, I guess I understand and have a certain expectation when it comes to Secrets properties, as while they are often more expensive you know you are going to get 5 star service that is next to none. Wyndham Grand Cancun All Inclusive Resort & Villas.Hilton Tulum Riviera Maya All-Inclusive Resort.Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort.Hotels near Keloa Charter Private Boat Trip.
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